Support Community

Best Practices, Helpful Tips, and Feature Updates

How do I RSVP for an event?

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Tap on any event from your Dashboard or Schedule. On the Event Details page, tap on the event RSVP section “Confirm your status”. You will see a list of individuals for whom you can RSVP. You can also add a note to any RSVP response. If you tap RSVP Attendees, you can see the status of responses for this event. You can also tap on the phone or envelope icon to call or send a message to any individual on the team.

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Can a coach or manager RSVP on behalf of a player?

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Yes. Tap on any event. On the Event Details screen, tap on the RSVP response section. You will see the list of individuals for whom you can RSVP. In addition, coaches or team managers can easily message RSVP lists.

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How do I send a last minute alert to my team?

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Two ways:
1)Tap Messages at the bottom of your screen. Tap the Compose Message Icon at the top of the screen. Tap the box to send the message with Urgent status. Marking a message “Urgent” will send an alert to each of the message recipients. According to his or her alert settings within Korrio, they will receive an email, text or robocall.
2)If you are a coach, manager or sports organization administrator, you have the ability to edit events by tapping on any event in the Dashboard or Schedule. Tap the Edit button in the upper right of the Event Details screen. You will see the option to send an urgent message to the team regarding any changes you make to the event. Marking a message “Urgent” will send an alert (email, text or robocall) to everyone associated with that event according to his or her alert settings within Korrio. Any changes you make to an event occurring within 48 hours will automatically prompt you to send an urgent message and alert.

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How do I send a last minute alert to my team?

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Tap Messages at the bottom of your screen. Tap the Compose Message Icon at the top of the screen. Tap the box to send the message with Urgent status. Marking a message “Urgent” will send an alert to each of the message recipients. According to his or her alert settings within Korrio, they will receive an email, text or robocall.

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How do I set up alerts and notifications?

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You tell Korrio how you would like to receive alerts (email, text or robocall) during the registration process when you are signing up for a program. You are also able to change your alert settings at any time via your web-based personal dashboard or via the mobile app. From the mobile app, tap the More icon in the bottom left of your screen. Under My Account, tap Settings. For your security, we ask you to log in again. Tap Account, then Settings and you will see the options to edit your Alert & Notification settings.

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Can coaches or team managers add notes and volunteer assignments to events? How?

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Yes. Coaches or managers tap on any event from your Dashboard or Schedule. Then tap the Edit button at the top right of your screen. See the Volunteer Tasks and Coach Notes sections at the bottom of the screen. Enter the info and tap the Save button at the top of the screen. The volunteer assignments and coach notes will now appear in the event details screens of everyone associated with those events.

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Is there a limit to how many changes can be made to a single event? (i.e. tournament in a thunder storm)?

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No, a coach or manager can make as many changes to an event as they like, and easily notify the team whenever they do. Whenever editing an event within 48 hours of the event occurring, Korrio will automatically send an alert (email, text or robocall) to everyone associated with that event.

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Can I use Korrio for my team if I’m not a member of a Korrio club?

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The initial version of Korrio’s mobile app (v1.0) requires that you are a member of a sports organization that is already using Korrio.

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Should players use the mobile app?

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Yes. Korrio’s mobile app was designed with players in mind. If your player is mature enough to have a mobile phone, Korrio will help them take charge of their sports life. Plus, Korrio’s patent-pending privacy functionality keeps players and their info safe.

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Who can edit events?

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A team coach or manager, or an administrator at your sports organization, can edit and create team events.

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