We recently introduced an update to Korrio to replace the green squiggly lines with a dash. If a user is not supposed to see certain information, the system will just not display that information. We think this is simpler than showing you a page full of green squiggly lines. Please note that we did not make any changes to our privacy engine, that governs what users are allowed to see on a specific page. This update is merely a visual change.

This improvement is part of our ongoing commitment to improve the user experience for all of our members.

For more information on our Privacy, you can view Privacy Policy Details Helps Answer Member Questions.

We recently introduced a new feature that provides club admin with a faster method of searching for member accounts. Look for the Member Lookup icon  on the main tab of your Club’s Korrio site. Enter in as much information as you have to improve your search results.

Some of the work that you do requires looking at multiple pieces of information at once, or the completion of repetitive tasks. A simple tool to help you do your job faster is to open a new window or tab in your browser.

When you are searching for an individual or looking across multiple teams, instead of clicking on the link in Korrio, right click on the link. Your browser will display a dialogue box where you can elect to view the link in a new window or tab. After you’re finished, close the tab that you were looking at and return to the original page to right click on another link.

You are essentially using the first page as a table of contents!

For MA Youth Soccer member clubs and towns that use Korrio for CORI only (not Korrio customers)

Help Guide valid for 2011-2012 season only

It is MA Youth Soccer’s official policy that all adult volunteers have a cleared CORI background check status to participate, and that the cleared status must be reflected in Korrio.

Step 1: All Volunteers Register for MYSA CORI Registration Program

Each club or town has a Korrio site that is only enabled with background check functionality, and the ability for volunteers to obtain user accounts.

1. Go to your club or town’s respective Korrio site, and click on the Programs tab

2. On the Programs tab, there should be a registration program titled “MYSA CORI Registration”

3. You as the club administrator should instruct all of your volunteers to register for this program by clicking on Sign Up Now. During this process, your volunteers will obtain their Korrio user accounts for checking their background check status

Step 2: Export User Information to the CORI Office at Mass.gov and MA Youth Soccer

Please note that only designated club admin have this capability. If you admin staff has changed from what is reflected in Korrio, please contact Tamie Endow at MA Youth Soccer.

1. Go to your club or town’s respective Korrio site and click on the Reports link

2. Click on the Quick Report titled Find Attendees by Program

3. Verify that the program selected is MYSA CORI Registration. Then click on the link Customize Your Columns to add in the CORI required fields

• Remove standard fields by grabbing (clicking) the box with the field name in it and moving it to the area to the right (ex: grab the field for name)
• Insert new fields by clicking on the check box next to the field names for First Name, Last Name, Gender and Date of Birth

4. Run the report and Export to CSV

5. In Excel (MS Excel opens CSV files), select Save As and change the file format to “Space Delimited Text (.prn)”

6. Submit this file to Mass.gov and MA Youth Soccer

Step 3: Submitting Additional Volunteers Later in the Season

Do not resubmit all volunteers in your club. Only submit net-new volunteers that have registered for the MYSA CORI Registration program. Follow all the instructions in Step 2, however use the Date filter to only display those volunteers that have registered after a certain date. It will be important for you to remember the date of your last submittal.

When your club’s volunteers change, you as a current club administrator can add and remove administrators to your club.

Steps to Add a New Administrator*

1. Go to the Personnel Tab on your club’s Korrio site

2. Click on Add Member

3. Enter the new administrators name or user name, and un-check the setting for Only show eligible members

4. Click on Add next to the member’s name

5. Under Type, select Admin and click on Submit Changes

*To add a new administrator, the member must have a Korrio Account and be registered with the Club. Most clubs have a program for volunteers to begin each season. Please see the Support Blog post titled Best Practices: Volunteer Registration.

Steps to Remove an Existing Administrator

1. Go to the Personnel Tab on your club’s Korrio site

2. Click on Remove Member

3. Select the member that you would like to remove and click on Submit Changes

Congratulations! Your club has just signed up for Korrio or you are a new administrator to a club that uses Korrio. We are excited to begin this journey with you, and are committed to your success.

Being new to Korrio, if there is a single piece of helpful tip or best practice that we can provide, it is this…

The best indicator of your club’s success while using Korrio is to use Korrio the way that it was designed. This statement is not something we made up, but rather an information technology industry best practice. Whether you are a Youth Sports organization implementing Korrio, or a Fortune 500 company implementing Oracle, SAP or other enterprise software platforms, every veteran will tell you that you add risk to the project each time you try to use the system in a way that it was not designed.

Read On »

Korrio provides club administrators with the capability to print player cards and team rosters for one, all or a subset of the teams within your club. Please note that Korrio will abide by your respective governing body’s policy.

To access the bulk printing feature:

1. Go to the Teams tab of your club’s Korrio site

2. Select the teams that you would like to print player cards or team rosters for and then click on the print icon . The following pop up will appear.

Bulk Print Player Cards

Select Print Player Cards, and enter in the following:

• Description: This entry does not appear on the player card template portion of the print out. Your text will appear in the bottom corner of the printable document as a helpful note to yourself.
• Season: This entry appears on each player card for the Season Field. You must follow US Youth Soccer season guidelines. Examples: 2011-2012, 2012-2013

For more information on how Korrio determines the fields on a player card, read the support post titled US Youth Soccer Player Cards.

Bulk Print Team Rosters

Select Print Team Rosters and click on Print. Please note that if you do not have the Print Player Cards privilege, you will not be given the option to choose Player Cards or Team Rosters. This is what your screen will look like:

Do you have a Coach, Team Manager, or Parent that has asked you a question about Korrio that you do not have the answer to?

If they have a question about how to use Korrio to reduce the administrative burden of managing their teams, first provide them with the following links: Help for Coaches, Help for Managers, Quick Start Guides for Parents, Quick Start Guides for Players.

Otherwise, ask them to email us at support@korrio.com. One of our friendly and knowledgeable Customer Managers will help them.

You can send this post to Help Us, Help Your Coaches, Managers and Parents. When emailing Korrio, please include:

• Name of Club
• Name of Team or Program
• Coach, Manager or Parent, and their Korrio username
• Specific instructions on how we can reproduce the issue, meaning, what we can do to see exactly the behavior that is seen
• Name of the browser they use, version and computer operating system for any bug or system related issue

When asking multiple questions in one ticket, please number them 1, 2, 3 etc, as this will make it easier for both parties.

Are you a club registrar, financial manager, or webmaster and need help? Email us at gethelp@korrio.com and one of our Customer Managers wil respond to you within 12 business hours.

Coaches, Team Managers and Parents should continue to email us at support@korrio.com.

The Support Blog, Help Guides and How-to Videos are great tools to provide you with help when you need it. With these tools, you have access to best practices, helpful tips, and support guides and videos that are accessible and convenient at the times you are doing your work.

However, we understand that sometimes you may want some help in applying those features to your club’s policies and procedures. Perhaps you have encountered a bug, or have a request to make an improvement to a particular feature. These are the times a friendly and knowledgeable Korrio Customer Manager can be of assistance.

Why Email gethelp@korrio.com?

• We recently implemented a new, industry leading help desk software that is directly linked with our product team. We are able to better track issues, look at root causes, link different requests, and as a company better make decisions about how to make changes that benefits our customers
• This help desk gives us tools to better investigate issues
• Team based support makes sure that we get back to you faster

Help Us, Help You – Guidelines for Submitting Help Requests

Please try to be as specific as possible when describing your problem. For example, make sure to include:

• Any applicable URLs including programs and users
• Specific instructions on how we can reproduce the issue, meaning, what we can do to see exactly the behavior that you se
• Name of the browser that you are using, version and computer operating system for any bug or system related issue.

If you asking multiple questions in one ticket, please number them 1, 2, 3 etc, as this will make it easier for both parties.

We are committed to you and your club, and to providing you with excellent customer service. 

For Korrio Customers Only

Step 1: Initiate the CORI Process

Owner: Club Administrator

1. Create a Registration Program in Korrio for Volunteers (a new program for each season)

See Support Article for Creating Volunteer Registration Programs. Be sure to set Require Background Check to Yes.

2. Volunteers register for the program created in Step 1 above

3. Run the following report to obtain an export file that you can use to submit to the mass.gov CORI office

• Quick Report: Find Attendees by Program
• Use Customize Your Columns to obtain the CORI required fields – First Name, Last Name, Gender, Date of Birth
• Run Report and Export to CSV
• Convert CSV file to format for requirements for mass.gov, (PRN file)

4. Club’s CORI Submitter submits the file to mass.gov CORI office, and Mass Youth Soccer office to tendow@mayouthsoccer.org.

Step 2: Update Status

Owner: MA Youth Soccer

1. MA Youth Soccer receives background check confirmation PDFs from mass.gov CORI office

2. MA Youth Soccer updates background check status

Step 3: View Background Check Status

As the Club Administrator

Check Status of Team Personnel

1. Go to Reports > Quick Report > Coaches and Managers on Active Teams

2. Customize Your Columns, insert Background Check Status (under Background Check sub-tab)

3. Run Report

Check Status of Administrators: View the Personnel Tab at the Club’s Korrio Site

As the Volunteer

1. Log in to Korrio

2. On the volunteers Profile page, scroll down and view status